REFLECTION has a number of well-established workshops. Depending on your requirements these workshops can be tailored or merged to create the most appropriate training for your organisation. Our workshops are highly interactive and use adult learning techniques and roleplay for maximum engagement. All our training programmes can be delivered in-house or remotely via Zoom.
ONE DAY WORKSHOPS
- Enhanced Coaching:
A workshop to support internal coaches (i.e. anyone who is undertaking a coaching role). It will allow them to share their challenges and brainstorm solutions to those challenges.
- Connect4Success:
A unique workshop aimed at anyone who wants to quickly build lasting, effective relationships. It uses the ancient Chinese 5-element system.
- Presentation Skills/Communicating with Confidence:
This is ideal for anyone who wants to communicate with impact. It uses a unique blend of presentation techniques and voice coaching.
- Conflict Resolution:
To help individuals understand conflict (i.e. the positive and negative aspects) and to learn practical skills and strategies to deal with it effectively.
SHORT ‘FOCUS’ WORKSHOPS
- Sales Specific
A series of workshops to help build confidence and control, improve discovery and qualification and hit your targets (customised to your needs).
- Personal & Team Effectiveness
This workshop encompasses goal setting, measuring results and maintaining accountability.
- Prioritising/Time Management
‘Not having enough time’ is the most common reason (or excuse!) for not getting things done. Learn how to set priorities and manage your choices.
- Effective Facilitation
Learn how to get the most out of your meetings, from setting the agenda to summarising your action list. Attending internal meetings will no longer be seen as ‘a waste of time’.
PART-TIME WELLNESS PROGRAMME – The Turning Point
The physical and mental well-being of the workforce is a primary concern for most employers. This programme is designed to motivate and encourage your people to focus on their well-being. The result will be a reduction in stress-related absenteeism and an increase in morale and productivity.
It is best delivered in five two-hour modules or three half-day modules. A gap of at least one week is recommended between modules.
Using an impartial and unbiased facilitator guarantees you a more open, balanced and productive meeting or workshop. By using REFLECTION you will achieve the best possible outcome from your session. Facilitation can be conducted in-house or remotely via Zoom.
Our approach – How it works
- Pre-Facilitation
A FREE consultation is provided to discuss your requirements and to determine the type of facilitation best for you. You will be provided with a full quotation at this stage.
- Preparation
As preparation is an integral part of running a successful meeting or workshop you will be consulted throughout. We will agree design and delivery, review agenda and where appropriate organise pre-session input from participants.
- Facilitation
You can expect to have a creative, structured and focused session. The participants will enjoy a highly interactive meeting or workshop aimed at securing your required outcome.
- Post-Facilitation
A unique feature of our facilitations is a FREE follow-up consultation. This includes a progress review, feedback and top-tips for on-going success.
Facilitation Consultancy
If you prefer to use your own facilitator, you can engage REFLECTION in a consultancy capacity. We will observe your facilitator over a series of meetings or workshops and provide recommendations for improvement.
Facilitator Coaching is also available to ensure your internal facilitators feel confident to run smooth and effective sessions
The most common topics requested:
Team Bonding, Branding & Building
- Building relationships for better collaboration and performance
- Build the team’s brand
Getting Clarity
- Define vision, brand and values
- Goal setting
Management/Senior Management Meetings
- Business planning sessions
- Improving communication / building trust
After Action Review
- Project / Campaign
- Specific time period (results / performance)
Sales Specific
- Deal reviews / Win-Loss reviews
- Marketing campaign reviews
Network Meetings
- Organised introductions
- Sharing learning / experience
- Motivating action
Brain Storming
- Problem solving
- Generate new ideas
Coaching involves observing and listening. When someone is observed and feels heard they are
motivated to improve their performance. REFLECTION’s coaching philosophy is to guide each individual towards
self-coaching. When your people are familiar and comfortable with the concept of coaching they will naturally move to a self-coaching model. REFLECTION provides individual and group coaching sessions. Our group coaching is a very popular with sales and customer service teams. Sessions can be delivered face-to-face or by Zoom.
REFLECTION specialises in Sales & Management Coaching helping YOU to:
- boost productivity
- increase morale
- leverage your training investment
- increase customer satisfaction
- increase revenue
Sales & Sales Support Coaching
REFLECTION offers coaching support to sales, pre-sales and customer service teams to help improve and re-enforce their KEY skills including:
- Sales
We cover the full sales cycle
- Communication
Including presentation skills, listening skills and voice work
- Personal effectiveness
Including time-management, goal-setting and performance monitoring
Management/Leadership Coaching
REFLECTION offers coaching support to managers in the following areas:
- Sales Management
Including leading, organising, relationship building, deal reviews
- Coaching (‘coach the coach’)
Managers can brainstorm challenges around coaching their people, plan their coaching interventions and role-play coaching scenarios
- Performance Management
Within a confidential coaching environment the manager can determine the options available and role-play challenging scenarios
- Personal Development
The manager can review their own development path and determine areas for improvement
The TOP reasons businesses use coaching:
- MOTIVATE your people to deliver consistent and excellent results
“Your people are not just your number one asset; they are your only asset” (David Taylor, The Naked Leader). Coaching will help your people to hone and improve their skills, boosting productivity, customer satisfaction and revenue!!
- RETAIN your top talent
You have probably invested heavily in hiring the right people for your organisation. Coaching will highlight and nurture their talents, increasing morale, improving loyalty and reducing attrition.
- LEVERAGE your training investment
It is estimated the average training costs for an organisation is approximately 4% of payroll cost. It is also estimated that after 21 days the average person retains LESS THAN 10% of new information!! Using coaching to “re-enforce” learning will protect your training investment and increase your ROI.
- EMPOWER your managers
Many managers have honed the skills of directing, delegating and supporting their staff, but many struggle when it comes to ‘coaching’ them. Training your managers in the ‘skill’ of coaching gives them an added edge. They will be encouraged to promote responsibility and self-sufficiency within their teams, empowering everyone involved and helping build a positive working culture.
REFLECTION’s goal is to boost confidence, develop competence and ultimately INCREASE your bottom line!!……. By delivering impactful, engaging programmes.
Our core values include:-
- Respect
We respect where you are right now and aim to take you to where YOU wish to be.
- Honesty
You will NEVER get a ‘cookie cutter’ one-size-fits-all programme.We will advise on and develop a programme to suit YOUR specific needs.
- Empowerment
We know that most organisations already have a huge amount of knowledge and talent.We focus on harnessing those talents while helping you develop new skills.
- Fun
It’s proven that people learn best when relaxed.We aim to deliver dynamic programmes that are both engaging and enjoyable.
Our Approach
- Reflect
Our start point is always … ‘reflection’. You will be asked specific questions to help you reflect on, define and clarify your objectives.
- Plan
We will work with you to create a plan to ensure you achieve those objectives.
- Customise
As your needs are very specific to you – we will customise and/or develop a programme to ensure you get the BEST from your investment.
- Implement
We will deliver an engaging and interactive programme. Whatever service you choose, expect to receive quality results.
- Measure
We will use YOUR metrics and key performance indicators to ensure you achieve practical measured results.
- Reflect
Yes, we go the full circle. We offer a FREE wrap-up meeting to evaluate the effectiveness of our engagement with you.
